Dispute settlement

Do you have a complaint or suggestion? Let us know by e-mail and we will help solve any queries or complaints you might have. Please describe the issue you are having as clear and detailed as possible when contacting Optiphar. This will allow us to help you more effectively. Your e-mail will be answered within one working day. 

There is also a European mediation service that helps solve disputes between traders and consumers. This ODR platform (Online Dispute Resolution Platform) is a neutral third party that mediates on a national and cross-border level. Please refer to the following link for more information: http://ec.europa.eu/odr/.

If disputes cannot be solved between the consumer and Optiphar, a complaint can also be made with the Dutch Foundation for Consumer Complaints Boards Home Shopping (Thuiswinkel) on the following link: www.sgc.nl.
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