Frequently asked questions

Below you can find our frequently asked questions. If you cannot find an answer to your question here, contact us by sending an email to info@optiphar.com. Our team will be happy to help you in all confidence!

  • How can I pay online?
  • When do I have to pay if I choose for a bank transfer?
  • Can I choose to pay after receipt of my order?
  • How do I know if my payment is completed?
  • How safe is it to pay on Optiphar?
  • Do all prices include VAT?
  • Can I cancel my order?
  • What happens if no one is present at the time of delivery?
  • Can I choose to collect my parcel in the pharmacy?
  • What happens if I fill in an incorrect address?
  • Can I choose to have my parcel delivered at an alternative address?
  • What is the status of my order?
  • My parcel has not yet been delivered. What should I do?
  • Who can receive my parcel?
  • When will my order be delivered?
  • What can I do if my products show signs of damage?
  • I have paid my order, but have not received it yet. What can I do?
  • Do I have to register if I want to place an order?
  • What does Optiphar do with my personal information?
  • How do I unsubscribe from or subscribe to Optiphar's email newsletter?
  • I have moved. How do I adjust my details?
  • How can I registrate?
  • What can I do if I cannot find a specific product or brand?
  • How do I add a promotional code?
  • Can I return my order?
  • What warranty does Optiphar offer?
  • Do you have a complaint or suggestion?

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