Frequently asked questions

Below you can find our frequently asked questions. If you cannot find an answer to your question here, contact us by sending an email to Our team will be happy to help you in all confidence!

  • How can I pay online?
  • When do I have to pay if I choose for a bank transfer?
  • Can I choose to pay after receipt of my order?
  • How do I know if my payment is completed?
  • How safe is it to pay on Optiphar?
  • Do all prices include VAT?
  • How can I order?
  • Can I cancel my order?
  • What happens if no one is present at the time of delivery?
  • Can I choose to collect my parcel in the pharmacy?
  • What happens if I fill in an incorrect address?
  • Can I choose to have my parcel delivered at an alternative address?
  • What is the status of my order?
  • My parcel has not yet been delivered. What should I do?
  • Who can receive my parcel?
  • When will my order be delivered?
  • What can I do if my products show signs of damage?
  • I have paid my order, but have not received it yet. What can I do?
  • Do I have to register if I want to place an order?
  • What does Optiphar do with my personal information?
  • How do I unsubscribe from or subscribe to Optiphar's email newsletter?
  • I have moved. How do I adjust my details?
  • How can I registrate?
  • What can I do if I cannot find a specific product or brand?
  • How do I add a promotional code?
  • Can I return my order?
  • What warranty does Optiphar offer?
  • Do you have a complaint or suggestion?

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