Due to the Corona virus, deliveries may be delayed. We apologise for this inconvenience.

Dispute settlement

Do you have a complaint or suggestion? Let us know by e-mail and we will help solve any queries or complaints you might have. Please describe the issue you are having as clear and detailed as possible when contacting Optiphar. This will allow us to help you more effectively. Your e-mail will be answered within one working day. 

There is also a European mediation service that helps solve disputes between traders and consumers. This ODR platform (Online Dispute Resolution Platform) is a neutral third party that mediates on a national and cross-border level. Please refer to the following link for more information: http://ec.europa.eu/odr/.

If disputes cannot be solved between the consumer and Optiphar, a complaint can also be made with the Dutch Foundation for Consumer Complaints Boards Home Shopping (Thuiswinkel) on the following link: www.sgc.nl.

Did you not find what you are looking for?

Order safely online
All payment information is encrypted and sent without any risks due to the use of a "Secure Sockets Layer" (SSL) protocol.
Optiphar, your online pharmacy

Please contact us for advice or help

Free delivery
from €75 (UK)
Ordered before 15h,
delivery in 3 to 4 days (UK)
Discrete handling
of your order
14 days
return period
Subscribe to our newsletter and receive our latest offers:
Payment methods
Quick delivery by