You have to right to withdraw the agreement within a period of 14 days without providing a reason. The right of withdrawal expires 14 days after the day on which you or a third party appointed by you, receive the product physically. To exercise the right of withdrawal, the customer must inform Optiphar of their decision to withdraw the agreement in an unambiguous statement (for example by post, fax or e-mail). You may use the standard form for renunciation but you are not obliged to. To exercise the right of withdrawal, it suffices to inform Optiphar of your decision before the withdrawal period has ended.
Download the standard form for renunciation
Consequences of returns
If you wish to return your order, Optiphar will reimburse all of the payments that have been made by you, including delivery costs, within 14 days after we have been informed of decision. The customer will not be charged for reimbursements. The customer is only liable for any reduced value of the goods resulting from the use of the goods, which goes beyond what is necessary to determine the nature, characteristics and functioning of the goods.
Optiphar will reimburse you using the same payment method as you have initially used to place the order.
Optiphar may wait to reimburse the customer until the products have arrived or the customer has proven that the goods have been returned, whichever is the earliest. The customer shall return the products no later than 14 days after informing Optiphar of his decision to exercise the right of retractation. Any costs related to returning a product are at the expense of the customer.
Products should be returned to the following address:
Optiphar (Dermatheek BVBA)
Antwerpseweg 81 B
Products can be returned free of charge by handing them in at one of our three branches on the following addresses:
- Antwerpseweg 81 B, 2440 Geel, Belgium
- Dr. Van de Perrestraat 142, 2440 Geel, Belgium
- Veldstraat 21, 2450 Meerhout, Belgium
- Augustijnenlaan 91, 2200 Herentals, Belgium
Exceptions to return policy
Please note that the right of withdrawal for medicines and medical aids can only be exercised before these have been sent to the customer.
In addition, the customer cannot exercise the right of withdrawal for:
- The supply of goods which are liable to deteriorate or expire rapidly.
- The supply of sealed goods which are not suitable for return due to health protection or hygiene reasons and were unsealed after delivery.